In this section, the Advertiser can contact the support service with a question.
The section consists of a list of previously issued requests, a function for viewing a specific ticket and an interface for processing a request.
The list of tickets contains the following data: - view function - Request ID - Subject (short description of the question) - Date of creation - Response deadline (set automatically) - Type of question (commercial, technical, payment question) - Status (new, in progress, completed)
When the viewing function is activated, the advertiser goes to the page of the completed application. Here is the full information on the ticket: - Subject of the appeal; - Type (commercial, technical, question about payments); - Status (new, in progress, appeal closed); - Date of creation; - Closing date; - Text of the Advertiser's appeal and date - Support response text and date - The function "My appeal is not resolved" - is activated if you have questions and you need to resume / continue the correspondence on the issue. The "Edit" function allows you to make changes, supplement or clarify a previously left comment. To add a new Ticket, you must activate the function in the upper right corner. Here you need to fill in the following fields: - Type of request (commercial, technical, payment question); - Subject of the request (essence of the request); - Description of the problem; - Select a file - you can attach screenshots or documents (in jpg, png, doc, docx, xls, xlsx format).