affiliate marketing platform


Store, View and Create Support Requests

In this section, the Partner can ask a question to the support service of the Partner Network / Advertiser.
The section consists of a list of previously issued requests, a function for viewing a specific ticket and an interface for processing requests.

The list of tickets contains the following data:
- view function
- Request ID
- Subject (short description of the question)
- Date of creation
- Response deadline (set automatically)
- Type of question (commercial, technical, payment question)
- Status (new, in progress, completed)

When the viewing function is activated, the advertiser goes to the page of the completed application.
Here is the full information on the ticket:
- Subject of the appeal;
- Type (commercial, technical, question about payments);
- Status (new, in progress, appeal closed);
- Date of creation;
- Closing date;
- Text of the Advertiser's appeal and date
- Support response text and date
- The function "My appeal is not resolved" - is activated if you have questions and you need to resume / continue the correspondence on the issue.
The "Write a Review / Message" window allows you to add a response, send a clarification or attach the necessary documents and pictures.

To add a new Ticket, you must activate the function in the upper right corner.
Here you need to fill in the following fields:

- Type of request (commercial, technical, payment question);

- Subject of the request (essence of the request);
- Description of the problem;
- Select a file - you can attach screenshots or documents (in jpg, png, doc, docx, xls, xlsx format).
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